Returns Policy

Changed your mind?

We hope you are happy with your purchase. However, if you receive your order in good condition but you consider any item to be unsuitable, we are happy to offer you a refund or exchange of goods, provided that you do so within 7 days of taking receipt of the delivery. The product must be returned unused and in its original sellable condition and packaging. All returns must be reported to LIPS & P’S prior to sending it back. A copy of your receipt must accompany your returned item. In these circumstances, you will be responsible for meeting the full cost of the return carriage and original postage costs will not be refunded. Please ensure that all returns are packaged in an appropriate manner to avoid any chance of damage in transit. Any returned goods damaged in transit due to the lack of appropriate packaging will not be accepted for return. We ask you to observe these conditions as failure to comply with them may result in unnecessary delays in processing any refund or exchange.

Did your delivery arrive damaged?

Where goods have been damaged in transit, we will cover the return costs and offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem if you could sign and record 'Delivery damaged' on the delivery docket when accepting your delivery. We ask that in all other cases where the packaging appears to be fine, you sign for your goods as 'UNCHECKED'. Any goods, which have been damaged in transit, must be notified to LIPS & P’S within 48 hours of receipt. Please note that we can not consider any claims for damage in transit after this period.

Warranty:

All products sold through LIPS & P’S have been manufactured to comply with statutory legal requirements and relevant safety standards of the EU and the Republic of Ireland. All our products are covered by a manufacturers warranty for defects in manufacturing and or materials. Where goods fail during the guarantee period, we ask that you report the fault to LIPS & P’S (you may be asked to send digital images to illustrate the fault where possible), following this we might ask that you return the item. On inspection, if the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges. If it is a manufacturing fault, we will cover postage. All guarantees are effective from the date of delivery.

Please note:

All returns must be reported to LIPS & P’S prior to sending it back. This can be done via email to hello@lipsandps.ie or via phone on +353 45 899252.

We value your custom and we endeavor to resolve all queries as quickly as possible.